Delivery


How long for processing?

All orders made before 2pm are processed the same day, any orders made after 2pm will be processed the following working day. 

How long for delivery?

You should expect to receive your order within 2 working days. Please take into consideration that any orders made after 2pm will be processed the following working day. 

How much is delivery? 

UK Delivery 🇬🇧

We know everyone loves a freebie, so we provide Free UK Standard Delivery for orders over £12.99. Any orders under this amount will be charged at £0.99.

Deliveries are made between Monday - Friday. We will contact you via email or text message with the details you provided at checkout to notify you when your order is on the way. 

Type of Delivery

Estimated Delivery Time

Price

UK Standard (min order of £12.99)

2 - 3 Business Days

FREE

UK Standard

2 - 3 Business Days

£0.99


International Shipping 🌐

We do not provide International Shipping at this time. However, stay tuned in case we decide to expand in the future. 


How do I check the status of my order?

Once shipped, we'll send you an email to help you keep track and know exactly where your item is. Please allow 24 hours for the tracking information to become available.

I still haven’t received my order?

If you haven’t received your order after 5 working days of receiving your shipping confirmation email, please contact us at info@masqd.co.uk with your name and order number, and we will get it sorted for you.

What if I entered the wrong address?

Just email info@masqd.co.uk with your order number & new shipping address. We will get the package rerouted right away. 

Please note that if a package can't be delivered due to an error entering your shipping address, we are not responsible for any additional fees that may incur in order to reroute or reship the package.