Returns & Exchanges


Can I return an item?

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return. 

Due to the nature of the product we can not accept used goods. 

What if my item is damaged?

We sincerely apologize if your item is damaged in any way, we will rectify it as soon as possible. Email us at info@masqd.co.uk with the following:

(1) Order number 

(2) Photo of the item’s condition.

We address these on a case-by-case basis and will get back to you as soon as possible in order to resolve any issue. 

Can I exchange my item?

If you changed your mind on the colour, ordered the wrong size or just fancy a change then we accept exchanges for up to 30 days after delivery, please ensure the item is its original condition.

Email us at info@masqd.co.uk with the following:

(1) Order number

(2) Item to be exchanged

Please note you may be charged or refunded any difference between the items and you will be required to pay the delivery fee.